We pack every order by hand and ship it from Zurich with Swiss Post. Within Switzerland and Liechtenstein, your order usually arrives within 1 to 2 working days.

Within Switzerland and Liechtenstein, shipping costs CHF 3.90 per order, regardless of size and weight. From an order value of CHF 90, delivery is free. For deliveries to the United Kingdom and Ireland, shipping costs depend on weight and start at CHF 20.50. You will find all details on our Shipping page.

Yes. As soon as your order is on its way, we send you a shipping confirmation by email with the tracking number. You can use it to follow your parcel at any time.

Yes, collection from our shop at Niederdorfstrasse 39 in Zurich is free of charge. Simply choose collection at checkout. We prepare your order for you, usually within 2 hours during our opening hours, and let you know by email as soon as it is ready for collection. You can pay online or when you collect it in the shop.

Please contact us as soon as possible using our contact form, ideally before you receive the shipping confirmation. We will gladly try to accommodate your request, but cannot guarantee it in every case. If your order is already on its way, you can return it after receipt under the terms of our Right of Withdrawal.

First, please check the tracking in your shipping confirmation. If the postal service has left a collection notice, your parcel is waiting for you at the post office indicated. If the parcel has still not reached you after a few working days, write to us with your order number using our contact form. We will be glad to look into it with the postal service.

We are sorry to hear that. Please write to us within a few days of receipt using our contact form, including your order number and photos of the piece and the packaging. We will find a solution together with you.

In addition to Switzerland and Liechtenstein, we deliver to the United Kingdom and Ireland. Other countries are possible on request. Please write to us beforehand using our contact form. For deliveries abroad, customs duties and import charges may apply, which are payable by the recipient.

You can pay by credit card (Visa, Mastercard, American Express, UnionPay), PayPal, Klarna, TWINT, Apple Pay, Google Pay or bank transfer. If you collect your order from our shop, you can also pay in cash or by card on collection. You will find all the details on our Payment Methods page.

Yes. For deliveries to Switzerland and Liechtenstein, all prices are in Swiss francs and include statutory VAT. For deliveries abroad, we do not charge Swiss VAT.

Yes. Our gift card is available in values of CHF 20, 50, 100 or 200. You receive it by email and can redeem it in our online shop and in our shop in Zurich.

Yes, within 14 days of delivery, provided the piece is unused and in its original packaging. You can send it back or bring it in person to our shop in Zurich, where you can exchange it for another piece if you wish. Jewellery, incense, cosmetics and food are excluded from returns. You will find all conditions under Right of Withdrawal.

With pleasure. Our shop at Niederdorfstrasse 39 in Zurich's old town has been here since 1993. You will find all the pieces from our online shop there too, along with a much larger selection. Open Monday to Saturday, 11:00 to 20:00. More on the Our Shop in Zurich page.

Yes, with pleasure. In our shop you can play singing bowls of different sizes yourself and hear which sound speaks to you. We will gladly show you how to strike a singing bowl and make it sing.

Gladly. Our shop carries far more than our online shop, including clothing from the Himalayas and a wide range of jewellery. Write to us using our contact form and tell us what you are looking for, with a photo if possible. We will check and get back to you.

At present we do not offer fixed terms for resellers or bulk orders. However, you are welcome to write to us using our contact form and tell us what you need. We review every enquiry personally.

Most of our pieces are made by Tibetan craftspeople in the Himalayas, using traditional techniques. We source our incense from Tibetan makers and our Sorig herbs directly from the Men-Tsee-Khang. We choose every piece with great care.

Many of our pieces are made by hand, such as singing bowls, statues, thangkas and prayer flags. Because each of these pieces is made by hand, no two are alike. Colour, grain, painting or sound may therefore differ slightly from the photo. This is not a flaw, but a sign of genuine handcraft.

Yes. Singing bowls, prayer flags and statues accompany many people regardless of their religion, for example in meditation or as a reminder of values such as compassion and serenity. In the Tibetan tradition, what matters most is treating them with respect: do not regard these pieces as mere decoration, but handle them mindfully.

Place the statue in a clean, raised spot, for example on a shelf or a small altar. Avoid the floor, the bathroom and places where feet point towards the statue.

No. In our tradition, selling consecrated statues is not considered appropriate. You therefore receive your statue unconsecrated. If you wish, you can have it consecrated by monks or lamas, for example at the Tibet Institute Rikon or at another Buddhist centre.

You no longer need a password. Enter your email address on the sign-in page. You will then receive a six-digit code by email, which you enter on the page. You are then signed in.

We no longer use passwords. If you are looking for a password field: you do not need one. Simply enter your email address and we will send you a code.

If the code does not arrive, please check the following:

• Look in your spam folder.
• Use the email address you ordered with. A different address leads to a new, empty account.
• The code is only valid for a short time. Simply request a new one after a few minutes.

If it still does not work, you can reach us via our contact form. We will be happy to help.

No. You can order without an account. The advantage of an account is that your address is saved and you can view your orders.