You no longer need a password. Enter your email address on the sign-in page. You will then receive a six-digit code by email. Enter it on the page and you are signed in.

We no longer use passwords. If you are looking for a password field: you don't need one. Simply enter your email address and we will send you a code.

If the code doesn't arrive, please check the following:

• Look in your spam folder.
• Use the email address you ordered with. A different address leads to a new, empty account.
• The code is only valid for a short time. If a few minutes have passed, simply request a new one.

If it still doesn't work, you can reach us via our contact form. We are happy to help.

No. You can order without an account. The advantage of an account is that your address is saved and you can view your orders.

We pack every order by hand and ship it from Zurich with Swiss Post. Within Switzerland and Liechtenstein, your order usually arrives within 1 to 2 working days.

Within Switzerland and Liechtenstein, shipping costs CHF 3.90 to CHF 4.90 depending on size and weight, never more. Orders from CHF 90 are delivered free of charge. You will find all the details on our Shipping Information page.

In addition to Switzerland and Liechtenstein, we ship to the United Kingdom and Ireland. Other countries are possible on request. Please write to us beforehand via our contact form. For deliveries abroad, customs duties and import taxes may apply, which are paid by the recipient.

You will see all available payment methods directly at checkout. An overview, including advance payment via bank transfer, is available on our Payment Methods page.

Yes, within 14 days of delivery, provided the item is unused and in its original packaging. You can send it back or bring it to our shop in Zurich in person. Some items, such as jewellery, incense, cosmetics and food, are excluded from returns. You will find all the conditions under Right of Withdrawal.

Of course. Our shop at Niederdorfstrasse 39 in Zurich's old town has been there since 1993, and you will find a wider selection there than in the online shop. Open Monday to Saturday, 11 am to 8 pm. More on the Our shop in Zurich page.